Cost Effective
• Bus Charters are also very cost
effective. The best way to evaluate this service is to consider the
"per person" cost relative to other transportation
options. You'll find that, even with small numbers in your group, a
bus charter can be your smartest alternative. Our LeeWay Team is
expert in helping you evaluate your transportation options.
Trust the Experts
• It's also important to recognize that
bus pricing and service may vary widely. Like airlines, hotels, and
other travel services, prices fluctuate based on supply and demand.
Time of year, day of week, and type of equipment all go into the
cost of the service at any point in time. We can help demystify the
process.
Our web site offers lots of ideas, so if you see
something that interests you, or question you call us at 1-866-453-3929,
e-mail us info@leewaytours.com
more information, or complete the on-line quote form for a price.
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What type of
deposit is required?
What is the
refund policy?
When is final
payment due?
Is there a
discount for renting more then one bus?
What if my trip
runs longer than expected?
If I don't need
the bus for the whole day do I still need to pay for
it all day?
Do I pay for
parking or tolls?
Do I need to tip
the driver?
How can I pay?
Is there a tax
deduction for non-for-profit organizations?
How do you
handle change of plans?
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What is the booking
process?
What happens after I
book an order?
Is a Minibus able to
travel long distances?
Do I need to find a
hotel room for the driver?
Do your buses have
air conditioning?
Is there any
entertainment onboard for kids?
How many TV monitors
will my bus have?
Is alcohol and/or
smoking allowed onboard?
What if my bus is
late or has a breakdown?
Can I bring a cooler
on the bus?
I am having a
bachelor party can I drink on the bus?
Will my bus look
like the one on your website?
Are you able to get
buses that have handicap accessibility?
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Do you have
buses with SPAB certification?
Can I get proof
of insurance?
How do you
select your bus partners?
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When can I
expect payment on my commission?
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Can I pay on an
account?
Does The BusBank
do convention transportation?
Can I get a wrap
for the bus?
How can The
BusBank help with competitive bids?
Can you provide
ground handlers?
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What type of deposit is
required?
LeeWay Tours requires between 10% to 30% deposit at
the time of booking to secure your price and
availability. Your full payment is due 31 days prior
to the travel date.
What is the refund policy?
Your deposit is refundable up to 31 days prior to
departure date. Service cancelled within 30 days
prior to departure will forfeit deposit. Any service
cancelled within 14 days of departure will be
assessed a fee of no more than 50% of the cost of
trip. Any service that is cancelled within 7 days of
departure will forfeit the full amount of paid trip.
When is final payment due?
The final payment is due 31 days before departure.
Trips booked within 31 days of departure require
full payment at time of booking.
Is there a discount for
renting more then one bus?
Typically, when booking 5 or more buses in a single
area you will receive a quantity discount. Discounts
are always dependent on availability and time of
year.
What if my trip runs longer
than expected?
The cost of your trip is based on the itinerary that
was given to us by the group organizer. If there are
additional hours added to the trip you will be
responsible for covering those costs.
If I don't need the bus for
the whole day do I still need to pay for it all day?
Typically, operators have a 4 or 5 hour minimum on
their buses. However, there are some operators who
offer a transfer rate if you have a one-way short
trip (i.e. Airport Transfer).
Do I pay for parking or tolls?
Parking, bridge tolls, and road tolls are not
included in your cost.
Do I need to tip the driver?
You are not obligated to tip a driver but we
recommend that if you are satisfied with your
service, you tip the driver directly or include it
in your payment.
How can I pay?
LeeWay Tours accepts Visa, MC, AMEX, Diners Club,
checks, money orders, and wire transfers.
Is there a tax deduction for
non-for-profit organizations?
Tax regulations are handled on a state-by-state
basis. Please communicate your tax needs at time of
booking.
How do you handle change of
plans?
Generally, we can accommodate just about any changes
to your trip. When changes involve moving up or
postponing your trip, this is generally handled as a
cancellation and rebook. We can sometimes waive cancellation
fees on re-booking as long as there is availability,
the same bus partner is used, and the total cost of
your trip does not change.
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What is the booking process?
Once you have submitted a request for a quote either
online or by phone, you will be contacted by an
Account Executive. You will be required to sign a
reservation confirmation as well as make a 10% to
30% deposit when booking a order.
What happens after I book an
order?
A Quality Assurance coordinator will contact you
after your trip has been booked. Your Quality
Assurance coordinator will work with you by setting
up final payment and helping you with your trip
details.
Is a Minibus able to travel long
distances?
Typically, most operators will not allow a minibus
to travel over 200 miles round trip. Minibuses are
not built for extended travel since it makes the
ride less comfortable for passengers.
Do I need to find a hotel room for
the driver?
Typically, it is the responsibility of the client to
find a room for the driver. Often a hotel will
include a complimentary room for the driver if you
have a large group staying at the hotel.
Do your buses have air
conditioning?
Yes, most of our buses have air conditioning
available. Our economy buses have limited air
conditioning availability so please specify your
needs to the Account Executive at time of booking.
Is there any entertainment onboard
for kids?
Ask your Account Executive for a motor coach with a
VCR so you can play children's movies to keep them
occupied during travel. You can also find out if the
bus has a cassette or CD player onboard.
How many TV monitors will my bus
have?
Depending on the size of the bus there are usually
2-6 monitors on the bus. But not all buses have
video monitors; if you require them please notify
your Account Executive.
Is alcohol and/or smoking allowed
onboard?
This varies from operator to operator. If you want
alcohol let your Account Executive know ahead of
time so he or she can search for that option. Some
operators require refundable or non-refundable
alcohol deposits.
What if my bus is late or has a
breakdown?
LeeWay has a 24 hour rapid response line to
assist you in any emergency.
Can I bring a cooler on the bus?
Coolers are allowed on most buses, however the
cooler must be placed on a seat so that the aisles
are clear.
I am having a bachelor party can
I drink on the bus?
This varies from operator to operator. If you want
alcohol let your Account Executive know ahead of
time so he or she can search for that option. Some
operators require refundable or non-refundable
alcohol deposits
Will my bus look like the one on
your Web site?
The buses shown on our Web site are examples of the
buses we charter. If you have a specific question
about a certain bus and its look or layout, please
contact your Account Executive for assistance.
Are you able to get buses that
have handicap accessibility?
Yes, we do have buses with ADA accessibility
available. Please request that option of your
Account Executive at time of booking.
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Do you have buses with SPAB
certification?
Yes, we do work with operators who are School Pupil
Activity Buses (SPAB) certified. Please make this
request to your Account Executive at time of
booking.
Can I get proof of insurance?
Yes, the Leeway only partners with operators who
have a minimum of $5 million in insurance. If
necessary, we can get you proof of insurance after
your booking.
How do you select your bus
partners?
We have a very rigorous bus operator certification
process that reviews an operator's insurance, safety
program, driver certification and customer feedback.
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When can I expect payment on
my commission?
Commission is paid one month post-travel.
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Can I pay on an account?
You must have made 5 or more orders with us to be
considered for an account. We also require that you
make at least 25 orders with us a year. If you meet
these requirements our financial department will
help you set up an account.
Does LeeWay Tours do
convention transportation?
Yes, your Account Executive and your Quality
Assurance Coordinator will work together to ensure
your event transportation is handled.
Can I get a wrap for the bus?
LeeWay can definitely help you get your wrap made
and put on the bus.
How can LeeWay Tours help
with competitive bids?
Many companies require competitive bids when booking
trips. We offer a no-cost Request for Proposal (RFP)
service presenting several different options for you
to choose from. We will work with you from beginning
to end to ensure you the best option for your needs.
Can you provide ground
handlers?
Just let your Account Executive know you're
interested in our ground handler program. We will tailor
this service to your needs.
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